We are delighted to have once again been shortlisted for recognition at the Action on Hearing Loss Excellence Wales Awards. This year we have been shortlisted for the Service Excellence category and are also entered into the People’s Choice Award.
We constantly strive to excel in the services we provide for people who are deaf or have hearing loss and are always looking for new opportunities to enhance this service. Currently, we provide services for people who are deaf or have hearing loss by:
- Engaging with deaf organisations across Wales. We deliver presentations to encourage democratic engagement and use BSL videos and communication support when necessary.
- Ensuring that we have loop systems available across our estate and portable amplification loops for people taking part in tours.
- Providing BSL and subtitles for weekly First Minister’s Questions – this is the most popular watched aspect of Assembly Business.
- Using online consultation fora like Diolog and Loomio to increase online democratic engagement.
We have also ensured that our staff have the confidence and support to effectively communicate with people who are deaf or have a hearing loss. We have done this by:
- Rolling out mandatory online equality training for all staff that includes disability awareness and reasonable adjustments when communicating with people who are deaf or have a hearing loss. In addition, many staff, including all of our public-facing staff have undergone Disability Confidence training to ensure that they can effectively respond to people’s needs. Many staff have supplemented this with further deaf awareness training, achieving BSL to level 2.
- Developing factsheets on promoting disability confidence, making reasonable adjustments, tips for effective communication and booking communication support. These have been shared with all staff through our intranet.
You can vote for the Assembly to win the People’s Choice Award at https://www.surveymonkey.co.uk/r/excellencewales
If you have visited the Assembly and would like to leave a review, you can do so on the Euan’s Guide website.
If you have visited the Assembly, used our website or engaged with us in some other way and would like to provide feedback, you can contact us by:
- Phone on 0300 200 6565 – We welcome calls from people using the Text Relay service
- Email us at email@example.com
- You can contact us on social media: Facebook or Twitter ( see: The Assembly on Social Media)
- You can write to us at: National Assembly for Wales, Cardiff Bay, Cardiff, CF99 1NA